Shipping Policy

At Grails Galore, we aim to provide a smooth and reliable shipping experience for all customers worldwide. Please review the details below to understand how your order is processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays).

During high-demand periods or product drops, processing times may be slightly extended. You will receive an email confirmation once your order has been shipped.

Shipping Methods & Tracking

• All orders include tracked shipping worldwide

• Once your order is shipped, you will receive a tracking number via email

• Tracking information may take 2–5 days to update after shipment

Please note that tracking updates depend on the shipping carrier and may not appear immediately after dispatch.

Estimated Delivery Times

Delivery times vary depending on your location and local carrier performance:

• Standard international shipping: 7–20 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, weather conditions, or carrier delays.

Shipping Confirmation

Once your order ships, you will receive a confirmation email containing:

• Tracking number

• Carrier information

• Instructions to track your shipment

If you do not receive tracking information within the expected processing time, please contact us.

Customs, Duties & Taxes

For international orders:

• Customs duties, import taxes, or additional fees may apply depending on your country’s regulations

• These charges are the responsibility of the customer

• Grails Galore is not responsible for delays caused by customs clearance

We recommend checking your local import policies before placing an order.

Delivery Issues & Delays

If your tracking has not updated for an extended period or your order appears delayed:

• Please allow up to 10 business days for tracking movement after shipment

• If your order has not arrived within 30 days of shipment, contact us for assistance

We will work with the carrier to investigate and resolve any shipping issues as quickly as possible.

Incorrect Address Disclaimer

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for:

• Orders shipped to incorrect or incomplete addresses

• Lost packages due to address errors provided by the customer

If you realize your address is incorrect, please contact us immediately after placing your order so we can attempt to update it before shipment.

Contact Information

For any shipping-related questions or concerns, please contact:

Email: support@grailsgalore.com

We typically respond within 24–48 business hours.